It will route, queue and distribute incoming. But, what we really should be doing is correctly removing them when we offboard the user from the Skype environment.Īs part of your offboarding/migration script use this little snippet to find any Response Groups the user is a member of, remove them from them and warn you if you need to assign someone else to keep answering calls as you expect. Skype for Business Response Groups Services offers a free Contact Centre feature set to Skype for Business users. There are good scripts out there to detect and list these users ( see Griegs one here) after the fact. Chris Williams blogged about it back in 2015 and it has been around for so long that I even remember Pat Richard dealing with it back in the day. (Stolen the image from Grieg till I grab my own) The users SIP address still stays associated with any response groups they were a member of, slowing down the matchmaking service and creates 3118 entries in your event log that look like this.
As part of my Preparing for Teams series, one of the things we need to consider depending on your migration strategy is cleaning up users in your On-Prem Skype for Business Response Groups.īy default when we Move a user from Skype to Teams or Disable the user account in Skype4B.
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